Privacy Policy

Last updated: October 2025

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1. Introduction

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This Privacy Policy explains how Moniko-Tech Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website www.moniko-tech.com or our services, including console and accessory repair, buyback/trade-in services, and sales of refurbished consoles and accessories.

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We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Data Controller

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The data controller responsible for your personal data is:

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Moniko-Tech Ltd
7A Caroline Street
Hull, HU2 8DN
England, UK
Company Registration: 09532713
VAT Number: GB 457952252

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3. Personal Data We Collect

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We may collect the following types of data:

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3.1 Identity data:

• Name

• Email address

• Phone number

3.2 Account data:

• Login details

• Account preferences

3.3 Transaction data:

• Payment confirmations

• Service history

3.4 Device data:

• Console model

• Serial number

• Fault description

3.5 Communication data:

• Messages submitted via our forms

3.6Device submission data:

• Proof of ownership for buyback/trade-in​

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We do not collect or store payment card details. These are processed securely through our third-party payment provider.

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4. How We Collect Data

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We collect data when you:

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• Create an account on our website

• Submit a repair or buyback request

• Contact us via email or online forms

• Proceed with a payment

• Use any authenticated area of the site

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5. Legal Basis for Processing

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We process your data under the following lawful bases:

5.1 Contract:

• To provide repair or buyback services

5.2 Legal obligation:

• VAT, accounting and fraud prevention

5.3Legitimate interest:

• To manage service records and contact you about your order

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We do not conduct marketing profiling, advertising tracking, or sell personal data.

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6. Payments

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Payments are handled by a secure third-party card processing provider.
We do not store your full payment card information.
Transaction confirmations may be stored for accounting and legal audit purposes.

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7. Data Retention

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We retain personal data for a maximum of 6 months after a repair or buyback is completed unless we are required by law to retain it longer (for example, accounting records which may be retained up to 6 years for HMRC compliance).

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8. Cookies & Tracking

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We use only essential cookies required for account login and website functionality.

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• We do not use Google Analytics

• We do not use Meta or advertising tracking pixels

• We do not use behaviour-based marketing cookies

• You can disable cookies in your browser, but essential cookies may be required for account/login functionality.

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9. Sharing of Personal Data

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We may share limited data with:

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9.1 Payment service provider:

• To process card transactions

9.2 Courier / postal services:

• If a collection/return is requested

9.3 Law enforcement (if required):

• Fraud prevention or legal compliance

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We do not sell or trade your data with third parties.

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10. Your Rights (UK GDPR)

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You have the following rights regarding your data:

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• Right to access (request a copy)

• Right to rectification (correct inaccurate details)

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to object to processing

• Right to data portability

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You can exercise your rights by contacting us at
📧 info@moniko-tech.com

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11. Data Security

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We use appropriate technical and organisational safeguards to protect your data. Only authorised personnel can access stored information, and access is limited strictly to service purposes.

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12. Children’s Privacy

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Our services are intended for users aged 18 and older.
We do not knowingly collect data from children.

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13. International Transfers

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We do not transfer customer data outside the UK unless required to do so by our payment provider under secure GDPR-equivalent safeguards.

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14. Changes to This Privacy Policy

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We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.​

Terms & Conditions

​Last updated: October 2025

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1. Introduction

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Welcome to Moniko-Tech Ltd (“we”, “our”, “us”).
These Terms and Conditions (“Terms”) govern your use of our website www.moniko-tech.com
(“Website”) and any services provided by Moniko-Tech Ltd, including console and accessory repairs, and buyback/trade-in services.

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By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

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2. Company Information

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Moniko-Tech Ltd
7A Caroline Street, Hull, HU2 8DN, England, UK
Company registration number: 09532713
VAT number: GB 457952252
Email: info@moniko-tech.com
Website: www.moniko-tech.com

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3. Eligibility

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You must be at least 18 years old to use our services or make a transaction through our Website. By using our services, you confirm that you are 18 years of age or older.

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4. Services Provided

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Moniko-Tech Ltd offers:

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• Repair services for gaming consoles and accessories.

• Buyback and trade-in services for gaming consoles and accessories.

• Sales of refurbished gaming consoles and accessories.

Service availability may vary depending on location and stock levels.

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5. Accounts and User Responsibilities

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To access certain features (such as order tracking or buyback submissions), you may be required to create an account.
You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
We reserve the right to suspend or terminate accounts found to be in breach of these Terms or involved in fraudulent activity.

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6. Payments

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We accept card and PayPal payments through secure third-party providers. By submitting payment information, you confirm that you are authorised to use the chosen payment method and that the information provided is accurate.

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All prices displayed on our Website are in GBP (£) and include VAT unless stated otherwise.

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7. Repairs and Service Terms

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7.1 Diagnostics and Estimates:

Any diagnostic or inspection fees are non-refundable. Estimates provided are subject to change based on further assessment.

7.2 Commencement of Work:

Once a repair service has started, it cannot be cancelled.

7.3 Completion and Collection:
You will be notified when your repair is complete. Items not collected within 90 days of notification may be disposed of or recycled.

7.4 Warranty on Repairs:
Repairs are covered by a limited warranty (typically 30–90 days, depending on the service). This covers only the parts replaced or work performed. Damage caused by misuse, liquid exposure, or subsequent tampering is not covered.

7.5 Refund Policy:
Refunds are only provided if we are unable to complete the repair. Otherwise, the service fee applies even if the issue persists due to unrelated faults or pre-existing conditions.

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8. Trade-In Terms

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8.1 Ownership:

You must be the legal owner of any device you sell or trade in.

8.2 Device Assessment:
Final valuation may differ from the initial online quote after in-person inspection or testing.

8.3 Payments for Buybacks:
Payments will be made by the agreed method (typically bank transfer or card refund) once the device passes inspection.

8.4 Rejection:
We reserve the right to refuse or revise an offer if the device condition, model, or ownership status differs from your original submission.

8.5 Data Responsibility:
You are responsible for removing all personal data and accounts (e.g., PSN, Xbox, Nintendo, etc.) before sending or handing over your device. We are not liable for any data loss or privacy breaches resulting from failure to do so.

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9. Pricing and Errors

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We take care to ensure that all prices and information on our Website are accurate. However, errors may occur.
If we discover an error in pricing or description, we reserve the right to correct it or cancel the order before completion.

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10. Limitation of Liability

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To the fullest extent permitted by law, Moniko-Tech Ltd shall not be liable for:

• Any indirect, incidental, or consequential loss or damage;

• Loss of data, revenue, or business opportunities;

• Damage caused by misuse, unauthorised repair, or modification after our service.

Our total liability shall not exceed the total amount paid by you for the relevant service or transaction.

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11. Intellectual Property

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All content, logos, images, and materials on this Website are the intellectual property of Moniko-Tech Ltd or its licensors.
You may not reproduce, copy, or distribute any material without prior written consent.

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12. Privacy

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Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

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13. Governing Law

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These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. Changes to These Terms

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We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Website and services after changes are posted constitutes your acceptance of the revised Terms.​